- Shipping & Returns
Shipping & Returns
Ready to order? Here’s some helpful information about ordering pizza cones. If you still have questions, just call or email. We’re always pleased to hear from you!
All pizza cone orders are processed within 1-5 days, and shipped via UPS Next Day Air from our New Jersey facility.
Accessories will either ship together with the cone order, or separately via UPS Ground.
Our commitment to freshness!
The pizza cones are 80% par-baked and contain no eggs, so they are not perishable like raw dough. Still, like most baked goods, they’re best stored in the freezer to get that fresh crisp bite.
We deep freeze our cones straight out of the oven, and we package and ship them with care to ensure that they’re every bit as delicious as you expect.
Here’s what we do:
- We add dry ice to every order.
- We ship the pizza cones in late afternoon, via UPS Next Day Air. The time lapse from our freezer to yours is only 15-24 hours.
- We do not ship over weekends, legal holidays, or in very hot weather.
What you need to do to ensure quality:
- Enter your shipping address accurately. You don’t want your cones spending the night in the UPS facility, do you?
- When the cones arrive, freeze them immediately. They won’t spoil if out for a day or two, but you want out-of-the-oven taste and texture, so keep them frozen.
UPS shipping fees are based on package weight and destination. Fees will be calculated during the ordering process.
The minimum order is two cases.
They sell really fast, so plan your reorder with enough time to spare. You wouldn’t want a customer revolt!
Order a sample
If you’ve never tried pizza cones before, a sample pack is a great way to start. Sample packs contain one of each size cone (1 oz., 2 oz., and 3 oz.) and three disposable oven stands.
Sample packs are just 5 bucks! Place your first pizza cone order within 30 days, and get a full refund for your sample pack!
Large quantity orders
Large quantity orders are generally shipped with a freezer truck. Please contact us to arrange for convenient delivery.
We’re sorry, but we cannot accept returns.
Problem with your order? Please let us know within 3 hours of delivery. If we’re on the case right away, it’s a lot easier to resolve issues. Remember, we want to make you happy!
We’ll do whatever we can to pair great-tasting cones with super-fair service!